Error ” additional log on information required “

When do you get this error “additional log on information required” ? When you try to connect to the wireless network on windows Vista or Windows 7 computer then you may this kind of error message where it will ask you for the additional log on  information.

How do you fix this error ?

First thing is that you should know all the wireless settings of your router. If you are not sure about your settings then you will need to open the set up page of the router and check the settings of the router.  Once you are sure that you have the correct settings of the router then you can try to connect to the wireless network again. This time you will need to add the wireless network manually.

Follow these Steps:

The Operating system on the computer is Windows Vista / 7
Click Start.
Go to Control Panel.
Go to Network and Internet.
Go to Network and sharing center.
On the network and sharing enter window you will see “ Connect to a network ” .

Click on it .

You will see your wireless network in the list.
Click on your network and click connect .
If your network is secured then it will ask you for the password or the network key.
Type the correct network key and click connect. It will connect you.

Sometimes when you try to connect to the network it will give you the message ” press the configuration button on your access point …”  or Enter the PIN number . In that case, on the same window, at the bottom you will find the option, I don’t want to configure, I want to enter the key manually or I just want to connect. click on that option and it will go to the next step.

additional log on information required

Follow the simple steps of Easy set up Guide.

Click here for Easy steps to connect to the wireless network

Easy setup guide is designed to work with Linksys wireless router , Netgear wireless router, D Link wireless router and all other brands of routers.

Fix Home Network

17 thoughts on “additional log on information required”

  1. We have recently started shifting over to a 802.1x-eap wireless network in school, to eliminate shared keys etc… However, we have come up with an annoying issue whereby Windows keeps prompting with “Additional log on information may be required” every few seconds.

  2. I am trying to add my vista laptop to the Internet and I can see my SSID. When I try to join it, I get the step where it says additional log on information required . What do I do?

  3. Im having problems opening some webpages after a pop up message saying additional log in information required. Im using a usb dongle i dont know how to fix this problem

  4. I have D link wireless router and when I try to connect to the wireless network it is asking me for the Additional log on information. How do I fix it I have dell laptop.

  5. When I try to connect to the wireless network on my laptop it is asking me for the additional log on information. Is it related to the router. I have Linksys E2000 router.

  6. i was wondered where to find the additional log on information required. I was totally confused when I tried to connect my new laptop to the wireless. my router was not in the warranty , So the router people did not help me. but your Guide was there to help me. It was good experience.

      1. Thanks for your Guide and free email support
        I got rid of the error of additional log on information.

  7. It’s not letting me to connect. Got the same message. How can I add it in trusted network list.

  8. Help me to conenct to my SSID. I am having trouble connecting .
    I tried searching for the information a lot on the internet. But I did not find the proper answer.
    This is a new laptop that I bought.
    Thanks in advance.

    1. Connecting to the SSID depends on the operating system of your computer.
      There is an icon to connect to the wireless network.
      Follow the Easy set up Guide and I believe you will be able to fix your issue.

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